The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Feridun Y.07-21-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
First of all, I want to know how long the service will take. I need my car on daily basis. When I schedule an appointment, I always pick, wil stay there couple hours until it's done. The moment I walk in the service door, they tell me it's gonna take a couple days. If I knew it would have taken couple days, I wouldn't come here today for example. Then I tell them okay then give me Lyft which is not a favor but a must and they tell me you need to be within 10 miles. If that's the rule, then please do not sell cars to people who live more then 10 miles away. Then I explain the situation, and they say it's okay we will get you lyft. I say thank you and leave. Most of the time the issue is being fixed the next day which is great. Then same conversation again. We can't get you lyft if it's more then 10 miles. I'm explaining them they got me a lytf last time and you should be getting me lyft again. Something out of my control was broken with the car you sold me with a warranty now because of a problem which not caused by me I need to get a lyft to the service which they did not handle my problem within couple hours so I have to go and back again and again. If you are gonna get me a lyft which is the minimum thing you can do for a person in my situation, you should get me a lyft whitout me not listening that 10 miles bs again and again. If you do not want to pay for my lyft, then please fix my car in couple hours, if you can't fix my car in couple hours, then get me lyft right away without sayin that horrible 10 miles rule you are repeating.
Nicole B.07-21-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Improvement needed with answering and returning calls. Phones will just ring without an answer or go to voicemail and no one returns the call.
Sandra B.07-21-2025
TYPE:SalesMODEL:TaosYEAR:2025
Dima Q.07-21-2025
TYPE:SalesMODEL:TiguanYEAR:2025
Joshua B.07-21-2025
TYPE:ServiceMODEL:AtlasYEAR:2025
I had an excellent experience with the service provided. The customer service team was not only professional but also genuinely helpful, making sure all my questions were answered promptly. Their clear and effective communication left me feeling valued and understood throughout the entire process. Overall, their attention to detail and commitment to customer satisfaction truly stood out.
Allan G.07-19-2025
TYPE:ServiceMODEL:ID.4YEAR:2022
From the time I dropped the car off to the same evening I picked it up, theft did the recall and washed it and cleaned the inside
Chad D.07-18-2025
TYPE:ServiceMODEL:TiguanYEAR:2021
Great customer service.
Brittany J.07-18-2025
TYPE:ServiceMODEL:TiguanYEAR:2020
I am pleased with the level of service I received. The service advisor were very welcoming and explained in detail on what to expect. I do enjoy the text feature of letting you know status of your vehicle.
