Average Score (744 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

744 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Nicholas F.06-26-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Professional, pleasant, good price, and little down time.

  • Shiny T.06-26-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

  • Edward D.06-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Great customer service. Service advisor was informative throughout my service visit. All concerns were addressed and resolved. Courtesy vehicle was delivered to me by the General Manager Vanessa Ramos. Great experience, like no other.

  • Stephanie M.06-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Quick and friendly service

  • Sergio P.06-25-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

  • Jalesa B.06-24-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Although I knew exactly what I wanted, Ashone made the process very easy. He had the vehicle pulled and ready to test drive as soon as I arrived to the dealership. Being able to test drive the Tiguan SEL R Line sealed the deal along with the great price! The entire buying process was easy.

  • Robert W.06-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    The Service Specialist, Alexi was very courteous and professional. He kept me informed about the progress of the service to my vehicle and addressed other service request I inquired about. He followed up with me a couple of days after the the service of my vehicle had been completed.

  • Carlos C.06-23-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Everything was excellent from start to finish

  • Kennedy P.06-23-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Christie was absolutely amazing and I highly recommend her for any and all of your car needs!! She made the entire car buying process stress free.

  • Hugh R.06-23-2025

    TYPE:ServiceMODEL:Golf RYEAR:2023

    I was told a specific problem would require the car be held and extra day. At the end of the second day the car would be ready the next day. When I picked it up the third line of the problem was not repaired due to backordered parts. No estimate of when parts would be available or that repair could not be completed.