The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Joaquin R.01-25-2025
TYPE:ServiceMODEL:TiguanYEAR:2018
Momentum Volkswagen - Chain of Events (January 17, 2025)
• 8:00 AM: Vehicle was dropped off for service.
• 9:00 AM: A meeting was scheduled, and it was necessary for the vehicle owner to return home by this time.
• 9:15 AM: Vehicle owner was taken home by Momentum Volkswagen staff.
• 1:00 PM: Vehicle owner contacted Momentum Volkswagen to inquire about the status of the vehicle and made a payment for the oil and brake fluid service.
• 2:45 PM: Vehicle owner called again for an update and was informed that the vehicle would be delivered by 3:15 PM.
• 3:43 PM: Vehicle was delivered to the vehicle owner.
It is noted that the oil and brake fluid service took more than seven hours to complete.
Enrique G.01-25-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Great service overall
Motryja B.01-25-2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2021
Edith S.01-25-2025
TYPE:ServiceMODEL:TaosYEAR:2024
Krayton K.01-24-2025
TYPE:ServiceMODEL:PassatYEAR:2021
My complaint is threefold. After paying almost $1,200 for an inspection and regular servicing of my vehicle and waiting three hours, when it was complete, they said "5-10 minutes for the car wash," and I ended up waiting 30 minutes. Several days later I found they installed incorrect windshield wiper(s). Further, after attempting to register my vehicle from out of state, they failed to give me the official inspection. After waiting at the County Clerk's office for 45 minutes, I went back to Momentum VW to get the original inspection signed; however, they were unable to provide me with the original, so they supplied me with a signed copy. After going back to the County Clerk's office, they once again told me the documentation was insufficient, now wasting another 1:15 of my time. Now, I will have to go elsewhere to get an inspection costing me more time and money and go back to register my vehicle. Intensely dissatisfied with the incompetence.
Derrell J.01-24-2025
TYPE:SalesMODEL:AtlasYEAR:2024
Elizabeth A.01-24-2025
TYPE:SalesMODEL:TiguanYEAR:2024
A big reason why we bought the car at your dealership was because of Christie. She was kind, funny, and made us feel welcome.
01-24-2025
We are so happy to hear that Christie made you feel welcome and comfortable! We hope you love your new VW!
Nereida S.01-23-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Hayden P.01-22-2025
TYPE:ServiceMODEL:Golf RYEAR:2023
Toni is awesome, maintained excellent customer service, & would highly recommend him to anyone else visiting the shop.
Herlinda B.01-22-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Alexi, our Service Agent, was very helpful, professional, courteous and efficient in taking care of our problem with the VW Atlas. Very satisfied with the overall dealership and personnel.
