TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Wonderful customer service from Christie hooker.
Average Score (744 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
01-22-2025
We are so happy to hear about your experience with Christie! We hope you love your new VW!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2023
No loaner cars available til A Month out when I have to leave my car a couple of days
TYPE:ServiceMODEL:JettaYEAR:2020
VW Service Center is way over priced. $130 for an oil change is ridiculous, especially since I purchased the vehicle from y’all.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Professional and good service
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Excelente Servicio, Profesionalismo, Respeto, Cordialidad, Puntualidad, Compromiso, Seriedad
TYPE:ServiceMODEL:TaosYEAR:2022
The service advisory was able to look at the issue and quickly have it resolved the same day, as it was just a necessary software update. Great customer service.
TYPE:ServiceMODEL:TiguanYEAR:2021
Noah the service advisor was great and very accommodating and helpful. I had to come back for a separate problem from my initial visit and was extremely quick in answering my questions and helping me get back on the road.
TYPE:ServiceMODEL:AtlasYEAR:2021
I dropped the car off on a Thursday morning and was told it would take 2 days. So, I expected it to be ready Friday after 5. I called Friday at 3 to find out the status and was told it had not even been looked at yet. Needless to say, I was not pleased to hear that, since I need my car and did not have a loaner. I was told they were really backed up and they were sorry. Sorry doesn't drive me anywhere. My only question for the service advisor was why you would not call me to let me know you had not gotten to it yet, but that I have to call to find out myself, on a Friday before the weekend when I need my car. Lastly, I would think that VW would offer a loaner for such a serious recall (faulty air bag), since I had been driving it for several months after being told there was not a "fix yet".