The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2018
Did not top off fluids then bought tires and they didn't put on valve stem covers. Noah or the service adviser manager would never return my phones calls. And then you have to pay a 3% extra if you have to you a credit card. This use to be a good place. Not anymore.
TYPE:ServiceMODEL:AtlasYEAR:2024
Personal is attentive and helpful
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Delivery speed
TYPE:ServiceMODEL:TaosYEAR:2022
Manny was extremely attentive and accommodating throughout my visit. He went above and beyond to make sure I had a Lyft to and from the dealership to Enterprise, which made the whole process smooth and stress-free. His communication was excellent—he kept me updated through text messages on the progress of my car, even sent me the request for a return Lyft right away when I left work heading to Enterprise, and followed up to make sure everything was on track. I truly felt heard and seen as a customer. 10 stars for Manny!
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2024
Service was fast, on time and attention by the service consultant was great
TYPE:ServiceMODEL:TiguanYEAR:2024
Very communicative and always helpful and understanding.
TYPE:ServiceMODEL:PassatYEAR:2021
Quick service on a Saturday
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
Great communication and good service from Noah.