TYPE:ServiceMODEL:TiguanYEAR:2022
Fernando in auto repair shop representative is outstanding in service
Average Score (744 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
The service was a very easy and seamless process. Loved the option of utilizing the shuttle while my car was being serviced. Alexi was absolutely great. Very communicative and kind during the process. The only reason I give 4 stars is because my car was taken in for an oil change. The suspected issue was resolved and repaired, but now my check engine light is back on 1-2 days after the repair. My car is only 2 years old which is concerning.
TYPE:ServiceMODEL:AtlasYEAR:2019
Please refer to Google rating/ feedback
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Tony Roberts took great care of us as all of the folks at Momentum have done over the years. I look forward to our continued relationship with them
11-06-2024
Thank you, Ken! We are so happy to hear about your experience with Tony! We look forward to our continued partnership with you!
TYPE:ServiceMODEL:JettaYEAR:2023
The service personnel were professional and friendly and made me feel at ease. And the wait was bearable, not too long.
TYPE:SalesMODEL:AtlasYEAR:2024
Great customer service from Tony. He was very professional. Highly recommended.
11-04-2024
Thank you, Omar! We hope you love your new VW!!
TYPE:ServiceMODEL:AtlasYEAR:2024
Issue 1: We had an appointment for a Monday. We thought the car was going to be ready by the end of the day, and at the end of the day we were informed that the car had just gone into the shop and it would not be ready until the following day. If we get an appointment in the morning why is the car not checked at that point? Issue 2: I went to pick the car at the end of Tuesday and I realized there is a light on in the dashboard indicating something was not working. I had to leave the car to be fixed on Wednesday - so it took 3 days to do a work that should had been done in one day. All this creates a lot of inconvenience as we need to coordinate transportation for our daily routine with the additional cost that involves.
TYPE:SalesMODEL:TiguanYEAR:2024
I had an exceptional experience working with Christie Hooker. From the moment I walked into the dealership, she was welcoming and incredibly patient, taking the time to understand my needs and preferences. Christie's attention to detail was evident in every aspect of the process, ensuring that I was well informed and comfortable with my decision. Christie answered all my questions with professionalism and clarity, making the entire experience smooth and enjoyable. I felt confident in my purchase, knowing I was in capable hands. I couldn't be happier with the level of service I received. Christie's dedication to providing an outstanding customer experience was truly commendable. I highly recommend her to anyone looking to buy a vehicle.
11-04-2024
Thank you, James! We are soo happy to hear about your amazing experience with Christie! We are certainly luck y to have her. We hope you love your new VW!!
TYPE:ServiceMODEL:ID.4YEAR:2023
They service perso was great he took care of the VW needs very quickly. Great service.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Subpar service. Agents are robotic not personable. Over exaggeration and half done service visibly. We will never visit this location again. Agent advised us that getting a previous missed detailed due to their negligence would personally come out of his pocket. REALLY?? And the detail was horrible and advised before leaving.